Support

How can we help?

Last updated: October 10, 2026

Real people read every message. Usually with a dog on their lap.

Email us

alex@thesocialpetclub.com
We reply within 1–2 business days (Mon–Fri, Eastern Time). Urgent safety reports get looked at first.

Contact support

To help us help you faster, include your username, your device (iPhone or Android), the app version, and a screenshot if you can.

FAQ

How do I create an account?

Download The Social Pet Club from the App Store or Google Play (coming soon) and tap Sign up. Enter your email, your name, and your animal's name, then tap the sign-in link we email you. There's no username to pick (we make one from your animal's name), and nothing to remember. Takes about a minute. Longer if your pet won't sit still for the photo.

Can I add more than one pet?

Yes. Add as many pets as you live with: dogs, cats, birds, horses, reptiles, rabbits, chickens, all of them. Each one gets its own profile.

How do I sign in?

Tap Log in, enter the email on your account, and tap the link we send you. Don't see it? Check your spam folder, wait a few minutes, then try again. Still stuck? Email alex@thesocialpetclub.com from your account email.

How do I change my profile?

Open your profile and tap Edit Profile. To add or switch pets, use Switch pet. Need to change the email on your account? Email alex@thesocialpetclub.com from your current account email and we'll help.

How do I delete my account and my data?

Email alex@thesocialpetclub.com from your account email with the subject “Delete my account.” We'll delete your account and your data, including your pet profiles, posts, and photos, within 30 days and let you know when it's done. You can also ask us to delete only certain data, like specific posts.

A Delete account button inside the App is coming soon. Details are in our Privacy Policy.

How do I report a post, comment, or account?

Use Report in the App where you see it, or email alex@thesocialpetclub.com with the username and a screenshot or description of what's wrong. We review reports promptly and aim to act within 24 hours. Reports are confidential; we won't tell the person you report that it was you.

Someone is harassing me, or I see an animal in danger.

Email us right away at alex@thesocialpetclub.com with the username and a screenshot. We review reports of harassment, threats, and animal cruelty first, and we can remove content and accounts. A Block button is coming to the App. If a person or animal is in immediate danger, call 911 or your local animal control first, then tell us.

Do you sell my data?

No. Never. We don't sell your data, we don't show ads, and we don't use tracking tools. Read the plain-English version in our Privacy Policy.

Is the app free?

Yes, The Social Pet Club is free to download and use. If we ever add optional paid extras, we'll be upfront about it and you'll always know the price before you pay.

Who can use The Social Pet Club?

Anyone 13 or older who loves animals. Kids under 13 can't have an account, but they're welcome to star in a family pet's photos.

Still need a hand?

Email alex@thesocialpetclub.com or write to us at Alexandra's Arc LLC, 6650 Rivers Ave, Suite 100, Charleston, SC 29406-4809. You can also read our Privacy Policy and Terms of Use.